Shoestring Theory

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It’s glitch week at eBay!

February 8, 2008 at 2:47 pm by thetheorist

eBay lightning

Got a couple of glitch reports. I seem to only be getting about 70 percent of the messages sent from or through eBay properly forwarded to my email account lately. This includes questions and messages from buyers. I’ve got a report from one other seller that his messages also aren’t coming through correctly.

This isn’t the first time I’ve seen this with the eBay messaging system. It seems to get this way for a week or so, then will go back to working correctly for several weeks or months. Proper message forwarding is one of the services sellers expect from eBay for the billions of dollars we send them a year. If a buyer needs to contact me because of a problem and that message doesn’t get properly delivered, that buyer could easily believe that I am ignoring the situation, resulting in negative feedback or a chargeback that was completely unnecessary. So, for awhile at least, check your My Messages folder in eBay to make sure you’re not missing anything. I’ve submitted a report on this, but haven’t got a reply yet. I’ll update if I do get one.

You can also file a shipping error under glitches for this week. From the Systems Announcements page:

Some sellers are reporting that their items are showing “Free” shipping costs in search results when they did not add free shipping. The correct shipping costs appear on the actual listing and in checkout; only search is showing the costs incorrectly.

We realize how confusing this may be to buyers and are working to correct this situation as soon as possible.

This is another example of eBay’s glitches possibly causing lost business or negative feedback for sellers because of the confusion it creates.

Glitches happen, no doubt. But at a time when eBay is beating sellers over the head with the message that they have to improve their service, maybe eBay should head its own advice.

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The Submit button may not be appearing or working correctly in IE6. I would suggest upgrading to IE7 or Firefox 2 for full functionality (I'm still looking for a solution to this if anyone knows one).

1 response so far ↓

  • 1 AtTheBat Feb 9, 2008 at 3:59 pm

    EBAY told me to tell you, “Do as I say, not as I do.”