We finally got our first negative feedback on eBay this morning, it’s been highly traumatic. Tens of thousands of eBay transactions, almost 7,000 feedback received and five years of history without a single negative. And I’ve probably earned a few over the years that were never left. We try to treat our customers with respect and take care of them to the best of our abilities, but as anyone in business knows, you can’t make everyone happy. Still, I’ve been very proud of our streak and what it says about how we take care of our customers. Especially in this era, when sellers can no longer leave negative feedback, so there’s no fear of retaliation by buyers.
Still, it makes me a little sad on the inside to not see that 100 percent perfect next to our username anymore.
Tags: eBay · feedback · negative · sad2 Comments - Follow the string
2 responses so far ↓
That might change again later. I saw a guy with 100%, but he had like 20 negative sales in the last 12 months! Surely at some level things change and it rounds up again??
All feedback expires after a year now, so it will go away then, and if you have enough sales, it can still show 100 percent even if you have a negative. And I’m trying to contact the customer to find out what the problem was and see if we can resolve it. If that’s the case, then I may have a chance at getting the negative removed.
In a lot of ways, it’s not that big of a deal, just kind of surprising that I finally got one on a sale that I was totally not expecting it on.