Shoestring Theory

Currently documenting the house that is eating our lives, we will return to regularly scheduled programming in a couple of more months

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New ways to freak out customers

September 13, 2008 at 5:30 pm by thetheorist

I’ve been having an ongoing political discussion with a friend via email for most of the week. Quite often, I’m working at the same time I’m writing replies to him. There are certain messages for my customers that I keep saved in text files for handy reference. Things like our detailed return instructions, some standard guides I haven’t got around to formatting for our website, or a short thank you message that gets sent out to all of our customers along with the tracking info. I just copy-paste when I need one of these.

A couple of days ago, I was sending two of these boilerplate messages to customers and *thought* I had copied them out of the text file. I was about to hit send when I suddenly realized what I had really pasted was part of an inflammatory political analysis regarding Gov. Palin. I had copied it earlier to send to my friend as part of our ongoing political argument.

A fine lesson on why work time and personal time should be kept separate. It keeps you from sending angry political rants to your customers.

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