So the old refrigerator that came with our house tried to burst into flames on Monday (a Kenmore). The back of the freezer compartment was so hot that it was glowing orange and melting food. I was too freaked out to get a picture, and now I’m a little concerned about plugging it back in (even though I really want a picture).
So the lady and I go refrigerator shopping, find a few models we like and I go home to research them. What do I discover? That every single model of refrigerator is a heaping pile of crap that will breakdown, leaving you waiting for weeks for warranty work (if you read forums). And, conversely, that every brand is wonderful with high levels of consumer satisfaction (if you visit a variety of sites like Consumer Reports and JD Power).
Ugh, seriously, is it that hard to get decent info on a refrigerator? Consumer Reports is almost worthless. What I want to know is how reliable and well built a unit is.
We had been leaning towards a Samsung, until the CR forums and a couple of other sites made me leery of the brand with horror stories of customer service. But JD Power ranks Samsung as having the highest level of consumer satisfaction for five years in a row in refrigerators. I definitely felt that the design and quality of shelving felt better in the Samsung, but that doesn’t really say anything about how well built the actual guts are.
Aaargh. Anyone have any clues about refrigerators?