Shoestring Theory

Currently documenting the house that is eating our lives, we will return to regularly scheduled programming in a couple of more months

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eBay reports shipping fee and email glitches fixed

February 11, 2008 at 9:24 pm by thetheorist

eBay lightning

The two glitches I reported on last week have been resolved, according to the Systems Announcement page at eBay.

It’s disturbing that no mass message was sent out to eBay users (or if it was, no one I know received it). This glitch could cost sellers customers, sales and money because of the appearance of ignoring customer questions or problems. Worse, it appears some messages may still be missing:

We are working quickly to recover any messages that were not delivered while troubleshooting the issues that delayed the delivery of these emails.

Not all eBay members, particularly those who aren’t regularly active, know to check the announcements page. eBay must communicate these types of problems to the community in a fast and efficient manner. In the earlier announcement about the lowering of listing fees for media categories, Lorrie Norrington, President of eBay Global Marketplace Operations, insisted:

If buyer trust in the marketplace is not improving as intended within the next six months, we will take action.

eBay can help improve trust by ensuring all members know when eBay’s system has problems. Be honest and be consistent. Member trust can grow from there.

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The Submit button may not be appearing or working correctly in IE6. I would suggest upgrading to IE7 or Firefox 2 for full functionality (I'm still looking for a solution to this if anyone knows one).

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