Shoestring Theory

Currently documenting the house that is eating our lives, we will return to regularly scheduled programming in a couple of more months

Shoestring Theory header image 2

I’m not perfect anymore, and that brings me down

January 21, 2010 at 6:01 pm by thetheorist

Front of house in 70s

We finally got our first negative feedback on eBay this morning, it’s been highly traumatic. Tens of thousands of eBay transactions, almost 7,000 feedback received and five years of history without a single negative. And I’ve probably earned a few over the years that were never left. We try to treat our customers with respect and take care of them to the best of our abilities, but as anyone in business knows, you can’t make everyone happy. Still, I’ve been very proud of our streak and what it says about how we take care of our customers. Especially in this era, when sellers can no longer leave negative feedback, so there’s no fear of retaliation by buyers.

Still, it makes me a little sad on the inside to not see that 100 percent perfect next to our username anymore.

Tags:   · · · 2 Comments - Follow the string

Leave A Comment

The Submit button may not be appearing or working correctly in IE6. I would suggest upgrading to IE7 or Firefox 2 for full functionality (I'm still looking for a solution to this if anyone knows one).

2 responses so far ↓

  • 1 Justabaldguy Jan 21, 2010 at 7:48 pm

    That might change again later. I saw a guy with 100%, but he had like 20 negative sales in the last 12 months! Surely at some level things change and it rounds up again??

  • 2 thetheorist Jan 22, 2010 at 10:33 am

    All feedback expires after a year now, so it will go away then, and if you have enough sales, it can still show 100 percent even if you have a negative. And I’m trying to contact the customer to find out what the problem was and see if we can resolve it. If that’s the case, then I may have a chance at getting the negative removed.

    In a lot of ways, it’s not that big of a deal, just kind of surprising that I finally got one on a sale that I was totally not expecting it on.